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Return and Refund Policy

Last Updated: 11/17/2024

At Glowing Goods, your satisfaction is our priority. We provide a 30-day return policy to ensure a worry-free shopping experience.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on GlowingGoods.com, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window

You may return most items purchased from GlowingGoods.com within 30 days of delivery for a full refund. The 30-day period starts from the day your item is delivered, as confirmed by the shipping carrier.

2.2 Condition of Returns

To be eligible for a return, items must be:

• In the same condition as received
• Unused and in original packaging
• Free from damage or excessive wear
• Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items

The following items cannot be returned due to health and safety reasons:

• Custom or made-to-order products
• Seasonal or holiday items after the specific holiday has passed

3. Return Process

3.1 Initiating a Return

To start a return:

1. Log into your Glowing Goods account.
2. Go to your order history and select the item to be returned.
3. Follow the prompts to generate a return label.

If you encounter any issues, please visit our Contact Us page for assistance.

3.2 Packaging Your Return

• Use the original packaging if possible.
• If unavailable, use a sturdy box with adequate protection.
• Include all original accessories and documentation.
• Attach the provided return label securely to the package.

3.3 Shipping Your Return

• Drop off your return at any authorized shipping carrier location.
• For oversized items, we’ll arrange for pickup at no extra cost.

3.4 Return Shipping Costs

We cover return shipping costs for eligible items. If the return is due to our error (e.g., wrong item sent), return shipping is fully covered.

4. Refunds

4.1 Refund Process

Once we receive and inspect your return, we’ll process the refund and notify you via email. Refunds are issued to the original payment method used during checkout.

4.2 Refund Timeframe

Refunds are typically processed within 3-5 business days of receiving the return. Depending on your payment method, it may take an additional 5-10 business days for the refund to appear.

4.3 Full Refunds

Full refunds are offered on eligible returns within the 30-day window, including the purchase price and applicable taxes.

4.4 Partial Refunds

Partial refunds may be issued if:

• The item shows signs of use or damage.
• Accessories or parts are missing.

5. Exchanges

To exchange an item:

1. Follow the return process above.
2. Place a new order for the replacement item.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

If your item arrives damaged, contact us within 48 hours. We will arrange for a return and send a replacement at no cost.

6.2 Defective Items

If an item is defective, contact us within the 30-day return window. We will provide a prepaid return label and send a replacement or process a refund.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.

8. Gifts

If an item was marked as a gift, you’ll receive a gift credit for the value of the return. The gift giver will not be notified.

9. Exceptions and Special Circumstances

9.1 Bulk Orders

For orders of 5 or more of the same item, contact our Customer Service team for specific return instructions.

9.2 Promotional Items

Items purchased during promotions or bundles may have different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights

This policy does not affect your statutory rights as a consumer.

11. Customer Service Contact

For questions about returns or refunds, contact our customer service team:

Glowing Goods LLC
107 B N Plaza, Taos, NM 87571, USA
Phone: +1 (575) 578-9856
Email: support@glowinggoods.com
Hours: Mon-Sat, 9 AM-5 PM EST

12. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the date of revision. Changes will not apply to returns that are already in progress.